Frequently asked questions

What hair types do your products work for?

Fansē Hair is designed to cater to all hair types - everyone deserves great hair!

How do I care for my hair products?

Store your Fansē Hair products in a cool, dry place to keep them in the best condition.

How can I track my order?

You will receive a shipping confirmation email within 5 business days of placing your order, which will include tracking information.

How long does shipping take?

Please allow 5–7 business days from the time your order ships for delivery.

Do you ship internationally?

We currently only ship within the US, but international shipping is on the horizon — stay tuned!

Can I modify or cancel my order after placing it?

Unfortunately we are unable to modify or cancel orders at this time. If you'd like to return your order once it arrives, please see our return policy above.

Are there any shipping costs?

We offer free shipping on all orders over $80. Orders under $80 will have a shipping fee applied at checkout.

Can I return my order?

Yes! We accept returns within 14 days of delivery. Once we receive the returned item, your refund will be processed within 14 business days.

How do I return my order?

To start a return, email us at hello@fansehair.com within 2 weeks of your delivery date. Please note that return shipping is the responsibility of the customer and is not covered by Fanse Hair.

Are there any return requirements?

Yes - items must be returned in like-new condition to be eligible for a refund. Products that show signs of use or damage may not be accepted.

What if my order arrives damaged or incorrect?

Please email us at hello@fansehair.com as soon as possible and we'll make it right!